We use Standard Royal Mail or 24/48hr courier services for all our UK deliveries, depending on the order, size of the items and which method the customer has chosen. Once orders are dispatched you will receive an email with your shipping information.
UK Delivery times and price:
- Orders over £65: UK Standard Delivery (free) (Mon - Fri).
- Orders below £65: UK Standard Delivery (£3.95) (Mon-Fri)
- Orders above £150: Courier 24/48hr (free)
- Optional Courier Shipping 24/48hr (£12)
Europe and Worldwide Delivery times and price:
- Standard Delivery: We only offer trackable/signed-for postage for piece of mind to both European and International customers. Customs and extra charges may be added during transit and this is the customers responsibility to pay for them.
(UK) Christmas Returns Period:
We're happy to extend our returns policy at Christmas to help you make worry-free gift purchases, knowing that you're able to return or exchange your order in the New Year if it's not quite right. All purchases made between 30 November - 15 December will be valid for return until 10 January, 2018. Return postage is covered by the customer.
Return & Refund Policy:
We will refund all items that are returned in saleable condition within 7 days. Items returned after this period will not be accepted. Return postage is covered by the customer. All returns must be accompanied by your invoice or receipt. Returns may take between 5 - 7 working days to process once received back.
You are able to bring your return to our brick & porter store, please bring valid ID and proof of purchase. Returns will be processed through the online store, not on the day of arrival.
We do not accept International Returns.
27c Bedford Street, Norwich, Norfolk, NR2 1AG.
We're happy to exchange items as long as we receive it back within 7 days and the item and size is available on receipt of your return. Unfortunately we cannot hold stock for an exchange. The easiest and quickest way to do an exchange is to place a new order for the item and size you want and return your older order for a straight refund.